FREQUENTLY ASKED QUESTIONS – ALICE BIKE HRIE

Where is it?

How do I get there?

Do I need to book?

How long is the hire period?

What if I am late?

What do I need to wear?

What do I need to bring?

What if my travel plans/itinerary change?

Is there any restrictions?  Height, weight, age, health, pregnancy?

Can I have a guide or map?

Do I need to be fit or a cyclist?

What if something goes wrong with the bike – eg flat tire?

Where can I ride the bikes?

Do I ride on the paths or the roads?

Can all the family join in?

Do I have to wear a helmet?

What if the bike gets damaged/stolen?

Can I get a good deal by doing more than one hire/tour with Outback Cycling?


Where is it?

All guided tours depart from Outback Cycling Central, at 6/63 Todd Street Mall in the centre of town 


How do I get there?

We are walking distance from most accommodation options in Alice Springs. Alternatively taxi services operate in the area. 


Do I need to book?

Bookings are essential for guided tours – this allows us to ensure the best equipment is available and matched to customers, and allows us to customise the tour experience. Give us a call on +618 8952 1541.


How long is the hire period?

Our top quality mountain bikes are available for a minimum hire period of 24 hours. We have great discounted rates for week long hire and beyond.

Townie Cruiser bikes can be hired for half day (4 hours) or 24 hours and beyond. 


What if I am late?

At our discretion, Outback Cycling has the right to refuse participation of late arrivals, however in most instances, an uninformed late arrival will simply result in the equivalent time forfeited from the hire period.  If telephone contact is made before the booking time, it is likely that an alternative time can be secured with no penalty. 


What do I need to wear?

Ensure you wear clothing appropriate to cycling – we recommend comfortable, unrestricting clothing, and closed in runners/walking shoes 


What do I need to bring?

We recommend you bring water, sunscreen, sunglasses, a day backpack and your camera 


What if my travel plans/itinerary change?

If we are advised by telephone of a change or cancellation with 48 hours notice or more, an alternative time will be provided, or a 50% refund will be provided.

If we are not advised (or a no show occurs), then any payment made is forfeited. 


Is there any restrictions?  Height, weight, age, health, pregnancy?

The customer accepts sole responsibility for their health and safety at all times.  If medications (such as puffers, insulin, epi pens etc) are required, ensure you have them with you.  We do not recommend you ride when pregnant – if you choose to do so, it is at your own risk.

If you have any questions or concerns, please notify the Outback Cycling employee on the ground.


Can I have a guide or map?

Guides are available with our two customised guided tour options.

We offer sunrise and sunset Mountain Bike the Outback Tours on the trails with knowledgeable local guides. Click here for more information

Our Velo Excursion Tour is a great way to be shown around town on our Cruisers and visit some of our favourite attractions along the way.  Click here for more information


Do I need to be fit or a cyclist?

You do not need to be an experienced cyclist or a fitness fanatic to enjoy our bike hire experiences.  The beauty of bike hire is that you can explore Alice Springs at your own pace and in your own time.


What if something goes wrong with the bike – eg flat tire?

If you are hiring a Mountain bike from us, we can supply you with a spares kit containing a spare tube, tire levers, multi-tool and pump (provided you know how to use it)

Alternatively, we do offer on track support (in the form of a bike repair or exchange), at a cost of $50.  Our ability to provide this service is at our discretion, and delays may occur.  Please ensure you store our office number in your phone for use of this service +61 8952 1541


Where can I ride the bikes?

Our Mountain Bikes can be ridden pretty much anywhere!

Our townie cruiser bikes are perfect for the excellent shared paths that will take you all the way around town, and to most of the popular tourist attractions.

Our E-bikes are perfect for the longer ride out to Simpsons Gap on the designated path.

It is legal for bikes to be ridden on the road in Australia, you just need to keep to the left as much as practicably possible and wear your helmet.


How do I secure the bike if I want to eat/shop/look around?

We are happy to provide a lock with every bike hired so that it can be locked to permanent structures around town – however, this is done so at your own risk.  If locking the bike in a public access area, ensure it is in a well-lit position of high foot traffic.  If the bike is stolen whilst in your care, excess fees will apply ($500-$2000).  Alternatively, you may select to take out our excess saver option. At a one off cost of $10, this will save you 50% on the applicable excess fee relating to your hire.


Do I ride on the paths or the roads?

It is legal for bikes to be ridden on the road in Australia, you just need to keep to the left as much as practicably possible and be wearing a helmet.

For your personal safety, we recommend you use the path where one is available and wear your helmet. 


Can all the family join in?

Our Mountain Bikes are suitable for anyone 145cm or taller.


Do I have to wear a helmet?

The use of helmets is a legal requirement. Customers must wear a helmet on their head at all times when riding a bicycle


What if the bike gets damaged/stolen?

Upon return of the bike, it will be inspected – charges will apply where damage is identified.

If you fail to return with the bike, or the bike is stolen whilst in your care, excess fees will apply ($500-$2000).  Alternatively, you may select to take out our excess saver option.  At a one off cost of $10, this will save you 50% on the applicable excess fee relating to your hire. 


Can I get a good deal by doing more than one hire/tour with Outback Cycling?

Yes you absolutely can – customer loyalty is everything to us!  Contact us for a 10% discount when booking your subsequent Outback Cycling adventure in Alice Springs or Uluru!